Last updated: August 4, 2026
These Terms of Service ("Terms") govern access to and use of NeverMiss, a WhatsApp-based AI assistant platform provided by NeverMiss ("we," "us," "our"), operated under Udyam registration UDYAM-MH-26-1179509, Pune, Maharashtra, India. By signing up for or using NeverMiss, you ("Client," "you") agree to these Terms.
1. What NeverMiss Provides
NeverMiss is a multi-tenant SaaS platform that connects to a business's WhatsApp Business number and automates responses to customer queries, lead capture, quick replies, and booking/registration assistance, using AI-generated responses trained on business-specific information the Client provides.
2. Account Registration
You must provide accurate business information during signup. You are responsible for maintaining the confidentiality of your dashboard login credentials and for all activity that occurs under your account.
3. WhatsApp Business Account Connection
To use NeverMiss, you connect a WhatsApp Business Account (WABA) via Meta's Embedded Signup or a manual connection process. You confirm you have the authority to connect this number and agree to Meta's own WhatsApp Business Platform terms in addition to these Terms.
4. Subscription and Billing
NeverMiss is offered on paid subscription plans, billed monthly or annually via Razorpay. Plan features, conversation limits, and pricing are as described on nevermiss.co.in at the time of purchase and may change with notice. Failure to renew may result in suspension of bot service until payment is completed.
5. Acceptable Use
You agree not to use NeverMiss to send unsolicited bulk messages outside WhatsApp's messaging policies, to mislead or defraud customers, to collect sensitive personal data unlawfully, or to violate any applicable Indian law, including consumer protection and data protection regulations.
6. AI-Generated Responses
NeverMiss uses AI models to generate responses based on information you provide. While we aim for accuracy, AI-generated responses may occasionally be incomplete or imprecise. You are responsible for reviewing your configured content and for any business decisions made based on bot interactions with your customers.
7. Data You Provide
You retain ownership of your business content, FAQs, and customer data processed through NeverMiss. We process this data solely to provide the service to you, as described in our Privacy Policy.
8. Service Availability
NeverMiss depends on third-party infrastructure, including Meta's WhatsApp Cloud API, Supabase, and Groq. We do not guarantee uninterrupted availability and are not liable for outages caused by these third-party providers.
9. Termination
You may cancel your subscription at any time from your dashboard. We reserve the right to suspend or terminate accounts that violate these Terms or WhatsApp's platform policies.
10. Limitation of Liability
NeverMiss is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the platform, including lost leads, missed bookings, or business interruption.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of NeverMiss after changes take effect constitutes acceptance of the revised Terms.
12. Contact
Questions about these Terms can be sent to support@nevermiss.co.in.